查询投诉协商历史
商户可通过调用此接口，查询指定投诉的用户商户协商历史，以分页输出查询结果，方便商户根据处理历史来制定后续处理方案。
| 请求参数 | 类型 | 描述 |
|---|---|---|
| base_uri | string | 声明接入点https://apihk.mch.weixin.qq.com/(香港接入) |
| complaint_id | string | 投诉单号 |
| query | object | 声明请求的查询参数 |
| limit | integer | 分页大小 |
| offset | integer | 分页开始位置 |
| mch_language | string | 商户语言ZH_CN | ZH_TW | ZH_HK | EN | JA | KO | TH | VI | RU | DE | FR | AR | ES 枚举值之一 |
php
$instance->v3->global->merchantService->complaints->_complaint_id_->negotiationHistorys->getAsync([
'base_uri' => 'https://apihk.mch.weixin.qq.com/', // 接入点(香港接入)
'complaint_id' => '200201820200101080076610000',
'query' => [
'limit' => 50,
'offset' => 10,
'mch_language' => 'zh_CN',
],
])
->then(static function(\Psr\Http\Message\ResponseInterface $response) {
print_r(json_decode((string) $response->getBody(), true));
})
->wait();php
$instance->chain('v3/global/merchant-service/complaints/{complaint_id}/negotiation-historys')->getAsync([
'base_uri' => 'https://apihk.mch.weixin.qq.com/', // 接入点(香港接入)
'complaint_id' => '200201820200101080076610000',
'query' => [
'limit' => 50,
'offset' => 10,
'mch_language' => 'zh_CN',
],
])
->then(static function(\Psr\Http\Message\ResponseInterface $response) {
print_r(json_decode((string) $response->getBody(), true));
})
->wait();php
$instance['v3/global/merchant-service/complaints/{complaint_id}/negotiation-historys']->getAsync([
'base_uri' => 'https://apihk.mch.weixin.qq.com/', // 接入点(香港接入)
'complaint_id' => '200201820200101080076610000',
'query' => [
'limit' => 50,
'offset' => 10,
'mch_language' => 'zh_CN',
],
])
->then(static function(\Psr\Http\Message\ResponseInterface $response) {
print_r(json_decode((string) $response->getBody(), true));
})
->wait();php
$response = $instance->v3->global->merchantService->complaints->_complaint_id_->negotiationHistorys->get([
'base_uri' => 'https://apihk.mch.weixin.qq.com/', // 接入点(香港接入)
'complaint_id' => '200201820200101080076610000',
'query' => [
'limit' => 50,
'offset' => 10,
'mch_language' => 'zh_CN',
],
]);
print_r(json_decode((string) $response->getBody(), true));php
$response = $instance->chain('v3/global/merchant-service/complaints/{complaint_id}/negotiation-historys')->get([
'base_uri' => 'https://apihk.mch.weixin.qq.com/', // 接入点(香港接入)
'complaint_id' => '200201820200101080076610000',
'query' => [
'limit' => 50,
'offset' => 10,
'mch_language' => 'zh_CN',
],
]);
print_r(json_decode((string) $response->getBody(), true));php
$response = $instance['v3/global/merchant-service/complaints/{complaint_id}/negotiation-historys']->get([
'base_uri' => 'https://apihk.mch.weixin.qq.com/', // 接入点(香港接入)
'complaint_id' => '200201820200101080076610000',
'query' => [
'limit' => 50,
'offset' => 10,
'mch_language' => 'zh_CN',
],
]);
print_r(json_decode((string) $response->getBody(), true));| 返回字典 | 类型 | 描述 |
|---|---|---|
| data | object[] | 投诉协商历史 |
| log_id | string | 操作流水号 |
| operator | string | 操作人 |
| operate_time | string | 操作时间 |
| operate_type | string | 操作类型USER_CREATE_COMPLAINT | USER_CONTINUE_COMPLAINT | USER_RESPONSE | PLATFORM_RESPONSE | MERCHANT_RESPONSE | MERCHANT_CONFIRM_COMPLETE | USER_CREATE_COMPLAINT_SYSTEM_MESSAGE | COMPLAINT_FULL_REFUNDED_SYSTEM_MESSAGE | USER_CONTINUE_COMPLAINT_SYSTEM_MESSAGE | USER_REVOKE_COMPLAINT | USER_COMFIRM_COMPLAINT | PLATFORM_HELP_APPLICATION | USER_APPLY_PLATFORM_HELP | MERCHANT_APPROVE_REFUND | MERCHANT_REFUSE_RERUND | USER_SUBMIT_SATISFACTION | SERVICE_ORDER_CANCEL | SERVICE_ORDER_COMPLETE | COMPLAINT_PARTIAL_REFUNDED_SYSTEM_MESSAGE | COMPLAINT_REFUND_RECEIVED_SYSTEM_MESSAGE | COMPLAINT_ENTRUSTED_REFUND_SYSTEM_MESSAGE 枚举值之一 |
| operate_details | string | 操作内容 |
| image_list | string[] | 图片凭证 |
| complaint_media_list | object | 操作资料列表 |
| media_type | string | 媒体文件业务类型USER_COMPLAINT_IMAGE | OPERATION_IMAGE 枚举值之一 |
| media_url | string[] | 媒体文件请求url |
| limit | integer | 分页大小 |
| offset | integer | 分页开始位置 |
| total_count | integer | 投诉协商历史总条数 |
参阅 官方文档