查询投诉协商历史

商户可通过调用此接口，查询指定投诉的用户商户协商历史，以分页输出查询结果，方便商户根据处理历史来制定后续处理方案。

请求参数	类型	描述
complaint_id	string	投诉单号
query	object	声明请求的查询参数
limit	integer	分页大小
offset	integer	分页开始位置

异步纯链式

$instance->v3->merchantService->complaintsV2->_complaint_id_->negotiationHistorys->getAsync([
  'complaint_id' => '200201820200101080076610000',
  'query' => [
    'limit'  => 50,
    'offset' => 10,
  ],
])
->then(static function(\Psr\Http\Message\ResponseInterface $response) {
  print_r(json_decode((string) $response->getBody(), true));
})
->wait();

异步声明式

$instance->chain('v3/merchant-service/complaints-v2/{complaint_id}/negotiation-historys')->getAsync([
  'complaint_id' => '200201820200101080076610000',
  'query' => [
    'limit'  => 50,
    'offset' => 10,
  ],
])
->then(static function(\Psr\Http\Message\ResponseInterface $response) {
  print_r(json_decode((string) $response->getBody(), true));
})
->wait();

异步属性式

$instance['v3/merchant-service/complaints-v2/{complaint_id}/negotiation-historys']->getAsync([
  'complaint_id' => '200201820200101080076610000',
  'query' => [
    'limit'  => 50,
    'offset' => 10,
  ],
])
->then(static function(\Psr\Http\Message\ResponseInterface $response) {
  print_r(json_decode((string) $response->getBody(), true));
})
->wait();

同步纯链式

$response = $instance->v3->merchantService->complaintsV2->_complaint_id_->negotiationHistorys->get([
  'complaint_id' => '200201820200101080076610000',
  'query' => [
    'limit'  => 50,
    'offset' => 10,
  ],
]);
print_r(json_decode((string) $response->getBody(), true));

同步声明式

$response = $instance->chain('v3/merchant-service/complaints-v2/{complaint_id}/negotiation-historys')->get([
  'complaint_id' => '200201820200101080076610000',
  'query' => [
    'limit'  => 50,
    'offset' => 10,
  ],
]);
print_r(json_decode((string) $response->getBody(), true));

同步属性式

$response = $instance['v3/merchant-service/complaints-v2/{complaint_id}/negotiation-historys']->get([
  'complaint_id' => '200201820200101080076610000',
  'query' => [
    'limit'  => 50,
    'offset' => 10,
  ],
]);
print_r(json_decode((string) $response->getBody(), true));

返回字典	类型	描述
data	object[]	投诉协商历史
complaint_media_list	object	操作资料列表
media_type	string	媒体文件业务类型 USER_COMPLAINT_IMAGE | OPERATION_IMAGE 枚举值之一
media_url	string[]	媒体文件请求url
log_id	string	操作流水号
operator	string	操作人
operate_time	string	操作时间
operate_type	string	操作类型 USER_CREATE_COMPLAINT | USER_CONTINUE_COMPLAINT | USER_RESPONSE | PLATFORM_RESPONSE | MERCHANT_RESPONSE | MERCHANT_CONFIRM_COMPLETE | USER_CREATE_COMPLAINT_SYSTEM_MESSAGE | COMPLAINT_FULL_REFUNDED_SYSTEM_MESSAGE | USER_CONTINUE_COMPLAINT_SYSTEM_MESSAGE | USER_REVOKE_COMPLAINT | USER_COMFIRM_COMPLAINT | PLATFORM_HELP_APPLICATION | USER_APPLY_PLATFORM_HELP | MERCHANT_APPROVE_REFUND | MERCHANT_REFUSE_RERUND | USER_SUBMIT_SATISFACTION | SERVICE_ORDER_CANCEL | SERVICE_ORDER_COMPLETE | COMPLAINT_PARTIAL_REFUNDED_SYSTEM_MESSAGE | COMPLAINT_REFUND_RECEIVED_SYSTEM_MESSAGE | COMPLAINT_ENTRUSTED_REFUND_SYSTEM_MESSAGE | USER_APPLY_PLATFORM_SERVICE | USER_CANCEL_PLATFORM_SERVICE | PLATFORM_SERVICE_FINISHED 枚举值之一
operate_details	string	操作内容
image_list	string[]	图片凭证
user_appy_platform_service_reason	string	用户申请平台协助原因
user_appy_platform_service_reason_description	string	用户申请平台协助原因描述
limit	integer	分页大小
offset	integer	分页开始位置
total_count	integer	投诉协商历史总条数

参阅 官方文档 官方文档